How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Faultgrew Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to raise a complaint and what to expect afterward. It is a general template, not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you phoned or contacted Faultgrew Tree Service
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own quotes, pricing, work and customer service. If you have a problem with tree work on your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps keep our network honest, and a provider who keeps falling short may be removed. Please keep in mind that Faultgrew Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

How to Send a Complaint

Email contact@faultgrew.property and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm by email that we received your complaint, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@faultgrew.property